Important: By registering for or using the ex888 platform, you agree to be bound by all Terms and Conditions stated in this document. If you do not agree with any part, please discontinue use of the platform immediately.
These Terms & Conditions constitute a legally binding agreement between you ("Member") and ex888 ("Platform"). This document governs all aspects of your use of the ex888 platform, including account registration, deposits, withdrawals, participation in games, and all related services offered.
By accessing, browsing, or using any part of the ex888 platform — whether via web browser or mobile app — you confirm that you have read, understood, and agreed to comply with all terms stated herein. This agreement takes effect from the moment you first register an account or use any ex888 service.
Ex888 reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain informed of the latest version in effect.
To register and use the ex888 platform, you must meet all of the following eligibility requirements without exception. ex888 reserves the right to verify your eligibility at any time and to close any account found to be non-compliant with the stated criteria.
- Age: You must be at least 18 years of age at the time of registration. ex888 does not permit underage individuals to use this platform under any circumstances.
- Location: You must be located in a region or country where participation in ex888's online entertainment activities is permitted under applicable local laws.
- Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any legal restrictions.
- One Account Only: Each individual is only permitted to hold one ex888 account. Registration of multiple accounts by the same individual is strictly prohibited and may result in the immediate closure of all related accounts.
- Accurate Information:All information provided during registration must be accurate, complete, and up to date. Providing false or misleading information may result in account termination and forfeiture of balance.
- Non-ex888 Employees: Employees, contractors, agents, and immediate family members of individuals working with ex888 are not eligible to register as regular members.
Warning: Any attempt to circumvent eligibility requirements through the use of VPNs, false identities, or other methods is a serious violation of these Terms & Conditions. ex888 reserves the right to take appropriate legal action against any party found to have committed fraud.
The ex888 registration process is designed to be simple and quick, while we still maintain strict verification procedures to ensure the security of all members. Below are the key points regarding your account registration and management.
- KYC Verification: ex888 conducts a Know Your Customer (KYC) process to verify member identity. You may be required to submit a copy of your identity card, passport, or other supporting documents when requested.
- Password Security: You are solely responsible for maintaining the confidentiality of your account password. Please use a strong, unique password and enable two-factor authentication (2FA) for added protection.
- Account Activity: All activity conducted through your account — including deposits, wagering, and withdrawals — is considered to have been carried out by you personally, unless you report unauthorised access to us immediately.
- Inactive Account: Accounts showing no activity for 12 consecutive months may be subject to a monthly administrative fee after written notice has been issued to the account holder.
- Account Name: The name registered on the account must match the name on the payment method used. Name discrepancies may cause withdrawals to be delayed until verification is complete.
Security Tips: ex888 will never ask for your password via email, live chat, or WhatsApp. If anyone claims to be an ex888 representative and requests your password, please report it to our support team immediately.
Ex888 supports a wide range of popular payment methods in Malaysia to facilitate deposits and withdrawals. All financial transactions are processed through systems protected by 256-bit SSL encryption to ensure the security of your funds at all times.
Supported Payment Methods:
- Online Banking: FPX, direct bank transfer via all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank.
- E-Wallet: Touch 'n Go eWallet, GrabPay, MAE by Maybank, and Boost are available for instant deposits and withdrawals.
- DuitNow: Full support for transfers via DuitNow using a phone number or identification card number as the recipient ID.
Limits and Processing Times:
- Minimum Deposit: RM 30 for all supported payment methods.
- Minimum Withdrawal: RM 50 per withdrawal request.
- Deposit Processing Time: Deposits are processed and credited to your account within 1 to 5 minutes for most payment methods.
- Withdrawal Processing Time: Withdrawal requests are processed within 5 to 15 minutes of approval, subject to full account verification.
- Daily Withdrawal Limit: The standard daily withdrawal limit is RM 50,000. VIP members enjoy higher limits according to their respective membership tier.
Important Note: Withdrawals can only be processed to the same payment method or under the same name as the original deposit. ex888 does not process withdrawals to third-party accounts under any circumstances, in order to protect the security of members' funds.
Ex888 offers a wide range of attractive bonuses and promotions for both new and existing members. However, all bonuses are subject to wagering requirements (rollover/wagering requirement) that must be fulfilled before a withdrawal can be made. Please read the terms of each promotion carefully before claiming it.
- Wagering Requirements: All bonuses awarded must be wagered to the multiplier specified in the relevant promotion terms before a withdrawal can be processed.
- Bonus Validity Period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically without compensation.
- One Bonus at a Time: Members may only activate one bonus at a time unless otherwise stated in the relevant promotion's terms.
- Bonus Abuse Prohibition: ex888 reserves the right to void bonuses and withhold withdrawals if there is evidence of promotion abuse, use of automation software, or wagering strategies intended to circumvent rollover requirements.
- Right to Cancel Promotions: ex888 reserves the right to modify, suspend, or cancel any promotion at any time, with reasonable notice to members via the platform's official channels.
- Promotion Eligibility: Not all promotions are available to all members. Some promotions are exclusive to new members, VIP members, or specific player groups as stated in the relevant promotion's specific terms.
All games offered on the ex888 platform use a certified random number generator (RNG) that has been independently audited to ensure fairness and transparency in every game round. Game results are final and cannot be disputed except in cases of proven technical error.
- Final Decision: All game results recorded by the ex888 server are final. Your on-screen display may differ in the event of internet connection issues — the server record is used for the purpose of resolving any disputes.
- Technical Error: In the event of a technical failure, software malfunction, or system error during a gaming session, ex888 reserves the right to void the affected round and return the wager to the member's account.
- Connection Interruption: ex888 is not liable for losses caused by internet disconnection on the member's end. It is the member's responsibility to ensure a stable internet connection while playing.
- Betting Limit: Each game has its own minimum and maximum betting limits. These limits are subject to change without prior notice, and it is the member's responsibility to check before playing.
- Live Casino Games: For live dealer games, the result announced by the dealer is final, subject to video recording review if required to resolve any dispute.
All game records are retained by ex888 for a minimum period of 12 months. Members may contact the support team to request game statements within that period.
Ex888 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. The following is a list of strictly prohibited conduct that may result in disciplinary action, including account closure and permanent ban from the platform.
- Fraud & Breach of Trust: The use of automated software, bots, scripts, or any unauthorised tools to gain an unfair advantage in games is strictly prohibited.
- Money Laundering: ex888 does not permit the platform to be used for money laundering or the financing of any illegal activity. All suspicious transactions will be reported to the relevant authorities.
- Game Manipulation: Any attempt to manipulate or influence game outcomes through technical means or by colluding with other individuals is a serious violation.
- Promotion Abuse: Registering multiple accounts, using another person's credit card, or any other method to obtain bonuses beyond the set limits is prohibited.
- System Disruption: Any attempt to hack, intrude upon, or disrupt ex888's systems, servers, or databases is prohibited and may result in legal action.
- Abusive Behaviour: Profanity, threats, or disrespectful behaviour directed at support staff or other members across any ex888 communication channel will not be tolerated.
Ex888 reserves the right to suspend or close any account at any time if there is sufficient cause to do so. Members may also request self-closure of their account through ex888's official support channels.
- Closure by ex888: An account may be closed or suspended if there is evidence of a Terms and Conditions violation, fraud, suspicious activity, or upon request by a competent authority.
- Voluntary Closure: Members who wish to voluntarily close their account may contact the support team via live chat or Telegram. All pending wagering requirements will be forfeited upon closure.
- Self-Exclusion: In the spirit of responsible gaming, ex888 offers temporary self-exclusion options (1 month to 12 months) or permanent self-exclusion to any member who feels they need a break from gaming activity.
- Balance Upon Closure: If an account is closed for reasons other than a violation, any valid balance will be returned to the original payment method within 5 business days after verification is complete.
The ex888 platform is provided "as is" and ex888 makes no warranties, express or implied, regarding the accuracy, reliability, or uninterrupted availability of the platform.
- Service Disruption: ex888 is not liable for any losses or damages arising from service interruptions, scheduled system maintenance, or events beyond our control (force majeure).
- Indirect Losses: ex888 shall not be liable for any indirect, consequential, or punitive losses, including loss of profits, business opportunities, or data, even if ex888 has been advised of the possibility of such losses.
- Third-Party Content: ex888 is not responsible for the content, accuracy, or reliability of any information provided by third-party game providers operating within our platform.
Responsible Gambling Reminder: Online gaming involves financial risk. Please play within your means. If you feel your gaming habits are beginning to affect your personal or financial life, please contact our support team or visit Responsible Gaming to get assistance.
Ex888 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the platform unless a different effective date is stated.
- Amendment Notice: For material amendments that significantly affect member rights, ex888 will provide at least 7 days' notice before the amendment takes effect, via registered email or in-platform notification.
- Continued Use: Continued use of the ex888 platform after the effective date of any amendment constitutes unconditional acceptance of the revised terms.
- Applicable Law: These Terms & Conditions are governed by applicable law, and any disputes shall be resolved through arbitration or by a court of competent jurisdiction.
- Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining unaffected provisions shall remain in full force and effect.
For any enquiries regarding these Terms and Conditions, please contact the ex888 support team via the 24/7 live chat available on the platform, or through our official Telegram and WhatsApp channels. Our team is ready to assist you in Bahasa Melayu, Mandarin, and English.